Insurance payout puts fast food trailer back on the road to success
A fast food retailer was put back in business after he crashed his trailer, thanks to the support of his insurers.
It was a moment’s loss of concentration, but it could have led to a momentous loss of money.
When David Robson reversed his trailer out of his driveway one morning last autumn, he thought he’d only caught the wall.
He was right.
But even at that speed, it was enough to rip a six-foot section away from the back of the trailer. And that was enough to put it out of action for weeks.
When you make your money selling fast food, an hour of downtime can be costly. Weeks didn’t bear thinking about.
With the nearest specialist repair shop seventy miles away, a long lay-off loomed – and with it, financial disaster. But that was set to change when news of David’s predicament reached Julie Underhill, in Horsham Commercial Claims.
Immediately, she instructed an engineer to go straight to the scene, where he quickly agreed the repairs and arranged the pick-up.
Horsham Commercial Claims’ priority repairers located the parts quickly, completing what should have been four days’ work in just two.
Throughout the process, Julie kept David up to date – not just with the progress of his claim, but also the repairs. And her dedication didn’t go unnoticed. Once his trailer was back on the road, he called to thank Julie in person.
