Member Development Executive

Job title: Member Development Executive
Reporting to: COO

Objective of role:

• Supporting the Member Insight Team in the execution of the MIT strategy and objectives.Objective of role: Supporting the Member Insight Team in the execution of the MIT strategy and objectives.
• Effectively manage a portfolio of accounts to secure renewals and to grow the value secured from the accounts.
• Deliver against renewal and upsell targets for portfolio.
• To ensure all data and insight is effectively gathered and recorded in the CRM.
• Establish the profile of TheCityUK as a ‘best in class’ account and relationship management business.

Key Activities & Responsibilities

• Be a key point of contact, and advocate, for the Member Insight Team both internally and externally.
• Responsible for a portfolio of about half our ‘industry partner’ and smaller member relationships (roughly 30) engaging them in appropriate membership activities, events and workstreams.
• CRM system maintenance and development.
• Invoice sending/collection/chasing, escalation to Account Manager/Director if needed.
• Preparing preliminary events lists using CRM reports.
• Project management and ownership of team initiatives including conducting data-led analysis on the membership and member engagement as required to support commercial strategies.
• Ensuring that team project timelines are adhered to and communicated on a regular basis.
• Assisting the Chief Operating Officer with administration of key account plans and reports for the business and Board of Directors.
• Support for the MI team, when required, including diary management, taking minutes at meetings.
• Co-ordinating team meetings both within the team and across house as required.
• Preparation of meeting packs/documents as required for member meetings.
• Any other ad-hoc duties that maybe required.

Relationships & Interfaces


• TheCityUK’s CEO and COO.
• TheCityUK Member Insight Team.
• TheCityUK’s Leadership Team, Senior Management Group and other colleagues.


• Key contacts within member organisations and representatives.
• Key contacts within member organisations and representatives.
• Key industry bodies and individuals.
• Other external influencers as appropriate to develop TheCityUK’s commercial proposition.

Person Specification


• Some experience in commercial development and relationship management is essential.
• Desire to move into account management role in the future.
• Experience of working with CRM systems is ideal.
• Highly organised, self-starter, confident in dealing with very senior stakeholders.
• Excellent verbal & written communication skills.
• Excellent attention to detail.
• Ability to summarise information and actions from group meetings.
• Good Microsoft skills (Word, PowerPoint, Excel, CRM).
• Pro-active approach, thinks outside the box, uses own initiative.
• Ability to prioritise and maintain a calm demeanour.
• Professional/financial services experience (desirable but not essential).
• Higher education such as A Levels and/or relevant experience.


About TheCityUK                                                           

TheCityUK is the industry-led body representing UK-based financial and related professional services. In the UK, across Europe and globally, we promote policies that drive competitiveness, support job creation and ensure long-term economic growth. The industry contributes nearly 10% of the UK's total economic output and employs over 2.3 million people, with two-thirds of these jobs outside London. It is the largest tax payer, the biggest exporting industry and generates a trade surplus greater than all other net exporting industries combined.

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