Kenya looks to FinTech to supercharge financial inclusion

Press release
23 March 2022

The research, set out in a report ‘FinTech in Kenya: Toward an enhanced policy and regulatory framework’, developed by PwC, found that Kenya is already well-established as a leading source of FinTech innovation, developing solutions which are leapfrogging existing infrastructure and driving financial inclusion and the economic empowerment of its citizens. For example formal financial inclusion in services and products in Kenya has grown significantly from 26.7% in 2006 to 83.7% in 2021 [2] – growth largely driven by new financial technology and innovations, especially in mobile money and mobile banking.

Digital financial products have played a significant role in catalysing financial development and inclusion across the country, especially because of the affordable and accessible services that have subsequently been layered onto the mobile and digital platforms infrastructure.

Kenya’s efforts in the growth of FinTech can be seen through its forward-thinking financial inclusion strategies and incentivising schemes such as the phased enactment of a dedicated payments and digital lending regulatory framework and the adoption of regulatory sandboxes. However, gaps and the challenges still exist that impact the evaluation, approval and regulation of new and complex FinTech products and innovations.

In the report, TheCityUK and PwC make the case for a series of policy and regulatory enhancements which, if taken forward, could spur greater innovation, unlock capital and investment, and further accelerate financial inclusion.

Oscar Njuguna, Acting CEO, Nairobi International Financial Centre (NIFC), said,

Nairobi has potential to be a leading financial services centre in Africa, and to realise this vision, we must strive to be at the forefront of future-focused growth areas like FinTech. Ensuring that our business environment keeps pace with the industry will help ensure we achieve the sustainable growth we need, benefiting our local and regional economy.

Scott Devine, Head Middle East and Africa, TheCityUK, said,

There is a rapidly developing global market for FinTech, data and technology, and this presents real opportunities for those countries in a position to capitalise. Kenya stands out as one of the world leaders in mobile money and is home to some of the best-known examples of FinTech-based financial inclusion. Now is the time to build on this strong foundation with government and regulators working closely with FinTech providers in developing policy and regulation that positively shapes the sector and lowers market barriers.

Glynn Austen-Brown, Partner, PwC UK, said:

The progress made in digital innovation worldwide calls for countries to recognise the evolution of financial services offerings. Kenya’s efforts in the growth of FinTech can be seen through its forward-thinking financial inclusion strategies and incentivising schemes such as regulatory sandboxes. However, the gaps and the challenges that FinTech players face can serve to blunt the many positives present in the Kenyan fintech ecosystem. Addressing these challenges will allow Kenya to continue to be at the forefront of technology innovation and developments and provide an enabling environment for such innovations to scale in Africa.

Joseph Githaiga, Associate Director, PwC Kenya, said:

FinTech is changing the nature of financial services globally. It has made itself a key driver of economic development by speeding up financial inclusion and introducing innovative financial products at a rapid rate. While Kenya is a leader in the FinTech world, increased impact can be achieved by allowing greater innovation and attracting more investment into Fintech. A supportive regulatory framework is key in attracting more players into the market, setting the stage for increased innovation in the sector.

The report makes a series of recommendations for policymakers to consider.

Short term priorities:

  • Establish a FinTech provider facing one stop shop or FinTech office with staff representation from the relevant regulators.
  • Create a consolidated FinTech sandbox reducing lead times for approvals by allowing regulators to jointly monitor business models with multiple sub-sector elements.
  • Encourage more collaboration amongst FinTech providers, regulators, and stakeholders using existing forums to create a coordinated Kenya FinTech policy roadmap.
  • Build a framework to continuously identify and prioritise FinTech regulation training needs and Explore mechanisms to bridge training gaps.

Longer-term priories:

  • Longer-term success will depend on wider regulatory reform, with regulators coordinating their efforts to develop a FinTech policy and establish a well-coordinated national FinTech regulatory framework. The FinTech policy and regulatory interventions should aim to create certainty, maintain balance between innovation and risk to public and draw venture capital investment to sustain the budding FinTech sector in Kenya.
  • Deepen existing collaborative efforts between regulatory agencies in Kenya and peer regulators in other jurisdictions to ease cross-border FinTech operations.

Ultimately, Kenya should aim to develop a national FinTech policy framework that supports FinTech transformation and innovation, promotes industry growth and removes duplicative regulations in financial services to create certainty in FinTech services and products. The main objective of this policy should be financial inclusion and to establish incentives for FinTech entities by improving their ease of doing business.