Executive, Membership Development

Job title: Executive, Membership Development
Reporting to (job title): Chief Operating Officer
The objective of the role: Supporting the Member Insight Team in the execution of the MIT strategy and objectives.

  • Effectively manage a portfolio of accounts to secure renewals and to grow the value secured from the accounts.
  • Deliver against renewal and upsell targets for portfolio.
  • To ensure all data and insight is effectively gathered and recorded in the CRM.
  • Establish the profile of TheCityUK as a ‘best in class’ account and relationship management business.

Key Activities & Responsibilities

  • Be a key point of contact, and advocate, for the Member Insight Team both internally and externally.
  • Responsible for a portfolio of about half our ‘industry partner’ and smaller member relationships (roughly 30) engaging them in appropriate membership activities, events and workstreams.
  • CRM system maintenance and development.
  • Invoice sending/collection/chasing, escalation to Account Manager/Director if needed.
  • Preparing preliminary events lists using CRM reports.
  • Project management and ownership of team initiatives including conducting data-led analysis on the membership and member engagement as required to support commercial strategies.
  • Ensuring that team project timelines are adhered to and communicated on a regular basis.
  • Assisting the Chief Operating Officer with administration of key account plans and reports for the business and Board of Directors.
  • Support for the MI team, when required, including diary management, taking minutes at meetings.
  • Co-ordinating team meetings both within the team and across house as required.
  • Preparation of meeting packs/documents as required for member meetings.
  • Any other ad-hoc duties that maybe required.

Key Relationships & Interfaces


  • TheCityUK’s CEO and COO.
  • TheCityUK Member Insight Team.
  • TheCityUK’s Leadership Team, Senior Management Group and other colleague.


  • Key contacts within member organisations and representatives.
  • Key industry bodies and individuals.
  • Other external influencers as appropriate to develop TheCityUK’s commercial proposition.

Person Specification

  • Some experience in commercial development and relationship management is essential.
  • Desire to move into account management role in the future.
  • Experience of working with CRM systems is ideal.
  • Highly organised, self-starter, confident in dealing with very senior stakeholders.
  • Excellent verbal & written communication skills.
  • Excellent attention to detail.
  • Ability to summarise information and actions from group meetings.
  • Good Microsoft skills (Word, PowerPoint, Excel, CRM).
  • Pro-active approach, thinks outside the box, uses own initiative.
  • Ability to prioritise and maintain a calm demeanour.
  • Professional/financial services experience (desirable but not essential).
  • Higher education such as A Levels and/or relevant experience.

Values at TheCityUK

These core set of values are essential for effective performance in our company and provides a common purpose as to how we deliver our work on a daily basis. 

  • Rigour
  • Impact
  • Agility
  • Respect
  • Teamwork

To find out more about our values and the standards of behaviour, please visit our About Us page.

About TheCityUK

TheCityUK is the industry-led body representing UK-based financial and related professional services. In our 10th anniversary year, we continue to champion and support the success of the ecosystem, and thereby our members, promoting policies in the UK, across Europe and internationally that drive competitiveness, support job creation and ensure long-term economic growth. The industry contributes over 10% of the UK’s total economic output and employs more than 2.3 million people, with two thirds of these jobs outside London. It is the largest tax payer, the biggest exporting industry, generates a trade surplus almost equivalent to all other net exporting industries combined. It also makes a real difference to people in their daily lives, helping them save for the future, buy a home, invest in a business and protect and manage risk. @TheCityUK

To apply for this role please contact careers@thecityuk.com.

Alternatively, to apply through LinkedIn, please Click here.