Junior Member Development Executive

Job title: Junior Member Development Executive  
Reporting to (job title): Chief Operating Officer
Objective of role: Supporting the Member Insight Team (MIT) in the execution of the MIT strategy and objectives.
• Help the MIT to effectively manage a portfolio of accounts to secure renewals and to grow the value secured from the accounts.
• Help the MIT to deliver against renewal and upsell targets for portfolio.
• To ensure all data and insight is effectively gathered and recorded in the CRM.
• Help the MIT to establish the profile of TheCityUK as a ‘best in class’ account and relationship management business.

Key Activities & Responsibilities

  • Be a key point of contact, and advocate, for the Member Insight Team both internally and externally.
  • Support the MIT portfolio with the following activities:
    • CRM system maintenance and development.
    • Invoice sending/collection/chasing, escalation to Account Manager/Director if needed.
    • Preparing preliminary events lists using CRM reports.
    • Project management and ownership of team initiatives including conducting data-led analysis on the membership and member engagement as required to support commercial strategies.
    • Ensuring that team project timelines are adhered to and communicated on a regular basis.
    • Assisting the Chief Operating Officer with administration of key account plans and reports for the business.
    • Support for the MIT, when required, including diary management, taking minutes at meetings.
    • Co-ordinating team meetings both within the team and across house as required.
    • Preparation of meeting packs/documents as required for member meetings.
    • Any other ad-hoc duties that maybe required. 

Key Relationships and Interfaces

Internal:

  • TheCityUK’s COO
  • TheCityUK Member Insight Team
  • TheCityUK’s Leadership Team, Senior Management Group and other colleagues

 External:

  • Key contacts within member organisations and representatives
  • Key industry bodies and individuals
  • Other external influencers as appropriate to develop TheCityUK’s commercial proposition

Person Specification

  • Some experience in commercial development and relationship management is desired.
  • Desire to move into account management role in the future.
  • Experience of working with CRM systems is ideal.
  • Highly organised, self-starter, confident in dealing with very senior stakeholders.
  • Excellent verbal & written communication skills.
  • Excellent attention to detail.
  • Ability to summarise information and actions from group meetings.
  • Good Microsoft skills (Word, PowerPoint, Excel, CRM).
  • Pro-active approach, thinks outside the box, uses own initiative.
  • Ability to prioritise and maintain a calm demeanour.
  • Professional/financial services experience (desirable but not essential).
  • Higher education such as A Levels and/or relevant experience.

About TheCityUK

TheCityUK is the industry-led body representing UK-based financial and related professional services. In our 10th anniversary year, we continue to champion and support the success of the ecosystem, and thereby our members, promoting policies in the UK, across Europe and internationally that drive competitiveness, support job creation and ensure long-term economic growth. The industry contributes over 10% of the UK’s total economic output and employs more than 2.3 million people, with two thirds of these jobs outside London. It is the largest tax payer, the biggest exporting industry, generates a trade surplus almost equivalent to all other net exporting industries combined. It also makes a real difference to people in their daily lives, helping them save for the future, buy a home, invest in a business and protect and manage risk. www.thecityuk.com @TheCityUK

To apply for this role please contact careers@thecityuk.com.

Alternatively, to apply through LinkedIn, please Click here.