Operations Manager

The objective of the role is to work with the COO/CFO to improve project and workflow management and discipline across the organisation.

Job title: Operations Manager (part-time, 3 or 4 days per week).
Reporting to (job title): Chief Operating Officer/Chief Financial Officer (COO/CFO).
Objective of role: The objective of the role is to work with the COO/CFO to improve project and workflow management and discipline across the organisation.

Key Activities & Responsibilities

  • Manage the co-ordination and organisation of forward activity and plans across the company related to member/stakeholder facing output.
  • Ensure potential complementarities, conflicts and scheduling issues are identified, particularly with an eye to resource commitments and 'air traffic control' implications.
  • Support the Executive Committee in the delivery of a new operating model based on the Board and consulting firms’ recommendations.
  • Support the Executive Committee and take day-day responsibility on ensuring practices are in place and implemented to deliver role and strategic clarity for all staff as set out in the Organisational Health Index.
  • Support the Executive Committee and the Senior Management Group as an early warning system of capacity crunch issues.
  • Act as the day-to-day champion for ensuring that project management standards and systems are utilised, maintained and, where necessary, improved.
  • Ensure relevant parts of the company are involved in the management of projects and take day-to-day responsibility for delivery when required.
  • Any other duties that are commensurate with the role and may be requested by management.

Key Relationships & Interfaces


  • TheCityUK’s Executive Committee and Senior Management Group.
  • TheCityUK’s Board of Directors.


  • Key industry bodies and individuals.
  • Other external influencers, as appropriate.

Person Specification

  • Minimum of 2-3 years operational experience, preferably within a similar sector.
  • Proven experience in project management and delivery.
  • Highly organised and ability to work to tight deadlines.
  • Ability to multi-task and manage multiple projects at the same time.
  • Excellent written and verbal communication skills.
  • Tactful yet tenacious; able to work in a collegial manner but with appropriate authority.
  • A desire to continually improve systems and processes.
  • Open to feedback and constructive challenge.

About TheCityUK

TheCityUK is the industry-led body representing UK-based financial and related professional services. In the UK, across Europe and internationally, we promote policies that drive competitiveness, support job creation and ensure long-term economic growth. The industry contributes over 10% of the UK’s total economic output and employs 2.3 million people, with two thirds of these jobs outside London. It is the largest tax payer, the biggest exporting industry and generates a trade surplus almost equivalent to all other net exporting industries combined.

To apply for this role please contact careers@thecityuk.com.