Operations Manager

Job title: Operations Manager
Reporting to (job title): Chief Operating Officer/Chief Financial Officer (COO/CFO).
Objective of role: Work with the COO/CFO to improve project management and communication across the organisation.

Key Activities & Responsibilities

  • Manage the co-ordination, organisation and internal communication of planned activity across the company related to member/stakeholder facing output.
  • Ensure potential complementarities, conflicts and scheduling issues are identified, particularly with an eye to resource commitments and “air traffic control” implications.
  • Co-create and design the processes necessary to share information through the appropriate channels
  • Support the Executive Committee in the delivery of a new operating model based on the Board and consulting firms’ recommendations.
  • Support the Executive Committee and take day-day responsibility on ensuring practices are in place and implemented to deliver role and strategic clarity for all staff as set out in the Organisational Health Index.
  • Support the Executive Committee and the Senior Management Group as an early warning system of capacity crunch issues.
  • Act as the day-to-day champion for ensuring that project management standards and systems are utilised, maintained and, where necessary, improved.
  • Ensure relevant parts of the company are involved in the management of projects and take day-to-day responsibility for delivery when required
  • Any other duties that are commensurate with the role and may be requested by management.

Key Relationships & Interfaces

Internal:

  • Sales, Marketing and Account management teams
  • TheCityUK’s Executive Committee and Senior Management Group

External:

  • Key industry bodies and individuals
  • Other external influencers, as appropriate

Person Specification

  • A desire to continually improve systems and processes
  • Minimum of 2-3 years’ experience, preferably within a similar sector
  • Proven experience in project management and delivery or experience in marketing operations
  • Highly organised and ability to work to tight deadlines
  • Ability to multi-task and manage multiple projects at the same time
  • Excellent written and verbal communication skills
  • Tactful yet tenacious; able to work in a collegial manner but with appropriate authority
  • Open to feedback and constructive challenge

This role is now closed for new applications. 


Values at TheCityUK

These core set of values are essential for effective performance in our company and provides a common purpose as to how we deliver our work on a daily basis. 

  • Rigour
  • Impact
  • Agility
  • Respect
  • Teamwork

To find out more about our values and the standards of behaviour, please visit our About us page.

About TheCityUK

TheCityUK is the industry-led body representing UK-based financial and related professional services. We champion and support the success of the ecosystem, and thereby our members, promoting policies in the UK, across Europe and internationally that drive competitiveness, support job creation and ensure long-term economic growth. The industry contributes over 10% of the UK’s total economic output and employs 2.3 million people, with two thirds of these jobs outside London. It is the largest tax payer, the biggest exporting industry, generates a trade surplus almost equivalent to all other net exporting industries combined. It also makes a real difference to people in their daily lives, helping them save for the future, buy a home, invest in a business and protect and manage risk. @TheCityUK.